Refund policy for generated paystub documents.

Need help with your order?

If you are facing any issue with your order, please contact our customer support team first and we will assist you accordingly.

If the issue cannot be resolved, you may request a refund within the first 30 days after purchase.

Refund processing timeline

• Please allow 24 to 48 hours for refund requests to be reviewed and processed.
• Once approved, funds may take 7 to 10 business days to appear in your account.
• If you have not received the refund after 10 business days, check with your bank because some institutions take additional processing time.

Refunds may be considered for

• Technical failures that prevent delivery of the purchased PDF.
• Duplicate charges caused by a checkout or order-processing error.
• Support-verified account or delivery issues that cannot be resolved.

Under what conditions can I not get a refund?

If your order was successfully generated and delivered, no refund will be issued in the situations below.

As per our company policy, successful orders are final in these cases. Please also review our Terms and Conditions.

• If you do not like the document you created or the template you selected.
• If you decide that you no longer want to use the document you created.
• If you believe the calculations are wrong after submitting and approving the order.
• If you placed two different orders and request a refund because incorrect information was entered on the first one.
• If our review shows that you changed the name, address, or pay period details between orders.
• Requests involving misuse, deception, or false pay or income claims.
• Requests submitted without the order ID or purchase email needed for verification.